We’re resetting our targets to 35 minutes for stayovers and 50 for checkouts this Friday–Sunday, with supervisors doing 10 random inspections per floor. For those who’ve tried this, did you align coaching to inspection scores or to re-clean counts to keep standards tight without burning out the team?
But we found it cleaner to coach off re-cleans: on sold-out Fri–Sun with 35/50 mins, a supervisor shadows after the second re-clean that day, while the “10 random inspections per floor” are just for weekly trends/recognition, not corrective action. That kept pace up and re-cleans down without people feeling policed — would you be open to a two re-clean trigger before lunch?
We coach off “first-pass” rate by floor/shift — if it dips below 93% on Fri–Sun, the sup runs a 10‑minute huddle next day and only does 1:1 when the same miss repeats twice; the 10 randoms stay for pattern spotting, not discipline. Building on @jessicaR92, tagging miss types (bathroom/linen/amenities) keeps the fix targeted and feels like a pit stop, not an audit — are you tracking categories yet?
Quick example: when a room runs 10+ minutes past the ‘35 for stayovers / 50 for checkouts’ target, the sup does a 3‑minute doorway review on the next room, and we only escalate to a 1:1 if a guest‑impact miss (hair in tub, trash left) shows up twice within the ‘10 random inspections per floor.’ Do you track time variance per attendant in MOP? We pause these interrupts after 2:00 pm so runners don’t bottleneck the last wave.