The shift toward digital interactions has been a game-changer in our industry. Just last month, we launched a new guest app that allows for personalized recommendations based on previous stays. I’m curious to hear how others are enhancing guest experiences with technology and what tools you’re finding most effective.
, digital tools can be so hit-or-miss! We rolled out a chatbot for quicker responses, and while it’s great for FAQs, some guests still prefer a real person for complex issues… I’d love to hear how others are navigating that balance. Have you tried testing different support methods to see what resonates?
I totally get the struggle! We also launched a guest app recently, and while the personalized recommendations are cool, I’ve found they don’t replace the warmth of human interaction. Sometimes guests just want to chat with someone rather than scrolling through options.
And it’s interesting how tech’s supposed to make things easier but sometimes feels like trying to get a cat to take a bath! We recently added a feature for direct messaging with staff through our app, which has helped bridge the gap between the digital and personal touch. Guests seem to appreciate having that option available alongside traditional interactions. @eleanorVee, have you noticed any particular features that have drawn more feedback from your guests?