I’ve been thinking a lot about how we can enhance staff engagement in our training programs. Recently, we incorporated role-playing scenarios that relate directly to guest interactions, and I’ve noticed a positive shift in enthusiasm. Has anyone else tried something similar? I’d love to hear your experiences and suggestions.
It’s like trying to explain the difference between a ‘goblet’ and a ‘cup’ to someone who just wants a drink.
I totally agree! Simplifying terms like ‘hypertension’ makes a big difference. Do you find visuals help too? 
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I’ve found that incorporating feedback sessions right after training really boosts engagement. It gives staff a chance to voice their thoughts and feel valued. Have you thought about implementing something similar?