At 11:47 p.m., a guest asked for “two extra towels and a basil plant,” so I called our partner trattoria, borrowed a tidy Genovese pot, and placed it during turndown with a handwritten care note — only to learn Basil is their French bulldog. How do you handle those delightfully ambiguous late-night requests — confirm every detail or lean into the surprise?
I’d text once at 11:47 — ‘herb or pup?’ — then add a tiny basil sticker either way 
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At 11:47, I’d check PMS pet flags; if yes, ‘Basil’ = pup; do you tag pet rooms at turndown?
I hedge at 11:47: I stage both a Genovese pot and a tiny dog kit, then send one in-app line — ‘Quick check: Basil the plant or the VIP pup?’ — and give it three minutes. If there’s no reply, I deliver the plant and keep the pup kit ready at the desk; only caveat is I skip the ping if DND’s lit.