Had a guest check in this weekend who was convinced our hotel was a luxury spa… They kept asking for room service items like ‘de-stress sandwiches’ and ‘aromatherapy towels.’ It’s funny how people can mix things up; I just wish they’d keep that energy when the real spa guests started arriving! Anyone else had a hilarious misunderstanding like this?
It’s wild how people can confuse a hotel for a spa! Maybe next time, you could offer a ‘relaxing sandwich’ special — just don’t let it get too close to lunchtime! Have you thought about adding some spa-like perks for guests to avoid these mix-ups?
I totally get it. Last month, a guest thought we offered ‘wellness retreats’ and kept asking about meditation sessions at 2 AM! Maybe we should just hand out some ‘serenity kits’ at check-.
, that drives me nuts too! Just last week, someone asked for a ‘massage menu’ during check-in. Maybe we should invest in some funny signage to clarify our services before they get too creative with requests! Have you thought about putting a little note in the welcome packet?