Ever had a guest walk in and ask if the pool is indoors or outdoors? I mean, it’s surrounded by palm trees and sunshine! It’s moments like these that really remind me how important brand messaging can be. If only we could put ‘infinity pool: not a mirage’ on the website.
Sharing our struggles really does lighten the load. Have you tried reaching out to local veteran groups for support, @carlton58? They can connect you with resources that make learning easier.
It’s wild how some guests can be oblivious! Maybe adding a sign near the entrance could help with clarity — something like ‘Welcome to our slice of paradise’ would make it clear. Do you think a humorous touch in the messaging would attract more visitors?
I’ve seen similar situations too! Adding a funny, clear sign by the entrance could definitely help; something like ‘Palm trees mean the pool is outdoors, folks!’ might help set expectations. Have you thought about using social media to share some pool photos so guests have a better visual before they arrive?